These Terms of Use govern access to and use of the WhiteNova Logistics website. The website is intended primarily for business users seeking information about fulfillment, product-assurance operations and related logistics services. These Terms apply only to website use; any actual service relationship will be governed by the quotation, service agreement, service-level agreement and other documents expressly accepted by the relevant parties.
1. Acceptance of these Terms
By accessing, browsing or using this website, you acknowledge that you have read and agree to these Terms. If you use the website on behalf of an organisation, you represent that you are authorised to act for that organisation. If you do not agree, please stop using the website.
2. About WhiteNova and this website
The website introduces WhiteNova’s general business positioning, fulfillment capabilities, product-assurance approach, educational resources, pricing estimates and contact channels. Website content may be revised as our services, operating model and availability develop.
3. General information only
Website content is provided for general business and educational information. It is not a binding service commitment, guarantee, warranty, offer or representation that a particular service, capacity, process, result or delivery option will be available for every product, order, location or client.
4. Service descriptions and ambient service scope
Service descriptions are summaries only. The final scope, operating controls, service levels, exclusions, responsibilities, pricing and acceptance criteria will be stated in the applicable quotation and signed agreement.
Unless separately assessed and agreed in writing, WhiteNova’s standard services are designed for products suitable for ambient handling and storage. Refrigerated storage and cold-chain logistics are outside the standard service scope and require separate assessment and written agreement.
5. Pricing estimator and quotations
- Amounts shown on the website or produced by a calculator are estimates for general planning only.
- Estimates may not include every applicable charge, tax, packaging material, courier charge, special handling requirement, add-on, minimum commitment or exception.
- Rates, assumptions and included services may change before a formal quotation is issued.
- A binding service commitment arises only when the relevant parties clearly accept a final quotation, service agreement or other written confirmation intended to be binding.
- If website information conflicts with an executed agreement, the executed agreement prevails.
6. Product information and client responsibility
Product owners and clients remain responsible for ensuring that products are lawful, correctly classified, properly labelled, suitable for the requested service and supported by accurate manufacturer instructions, storage specifications, stability information, expiry information, regulatory approvals and handling requirements.
WhiteNova may rely on information supplied by a client or manufacturer and is not responsible for undisclosed, incomplete, inaccurate or outdated product information. Acceptance of an enquiry or quotation request does not mean that a product has been accepted for storage or fulfillment.
7. No medical, scientific, regulatory or legal advice
Information concerning product storage, temperature exposure, product integrity or fulfillment practices is educational and operational in nature. It does not replace manufacturer specifications, product labelling, stability data, laboratory analysis, regulatory advice, medical advice, scientific advice or legal advice. Users should obtain appropriate professional advice for their products and obligations.
8. Information and materials submitted by users
When submitting information through the website, you agree that:
- the information is accurate to the best of your knowledge and you are authorised to provide it;
- you will not submit unlawful, misleading, malicious, infringing or unnecessarily sensitive information;
- you have the necessary rights and permissions for any material you submit; and
- WhiteNova may use the submission to assess, respond to and administer your request in accordance with the Privacy Notice.
9. Intellectual property
Unless stated otherwise, the website design, text, graphics, logos, diagrams, downloadable materials, calculators and other content are owned by or licensed to WhiteNova and are protected by applicable intellectual-property law. You may view and print reasonable extracts for internal business evaluation. You may not reproduce, republish, sell, license, scrape, systematically extract, modify or commercially exploit website content without prior written permission.
10. Acceptable use
You must not:
- attempt to gain unauthorised access to the website, servers, accounts or connected systems;
- introduce malware, harmful code, automated abuse, spam or excessive traffic;
- interfere with security, availability or normal operation;
- impersonate another person or misrepresent your identity or authority;
- use the website for unlawful, fraudulent or rights-infringing activity; or
- use automated tools to copy or extract content except as permitted by law or by standard search-engine indexing.
11. Third-party links and services
The website may rely on or link to third-party services, including hosting, security, form processing, maps, social media, courier, communication or business tools. WhiteNova does not control third-party websites or their content, availability, terms or privacy practices. A link or integration does not necessarily constitute an endorsement.
12. Website availability and changes
We may update, suspend, restrict or discontinue any part of the website without notice where reasonably necessary. We do not guarantee uninterrupted, error-free or virus-free access. Users are responsible for maintaining appropriate device, browser, network, backup and security arrangements.
13. Disclaimers
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. WhiteNova does not make warranties about completeness, accuracy, uninterrupted availability, merchantability, fitness for a particular purpose, non-infringement or any specific commercial or operational result. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
14. Limitation of liability
To the fullest extent permitted by law, WhiteNova will not be liable for indirect, incidental, special, punitive or consequential loss arising solely from use of, inability to use, or reliance on this public website, including loss of profit, revenue, data, opportunity, goodwill or business interruption.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability resulting from fraud, wilful misconduct or any other non-excludable obligation. Liability arising from contracted services will be governed by the applicable executed agreement rather than these website Terms.
15. Privacy and personal data
Personal data submitted through or generated by the website is handled in accordance with the Privacy Notice. Please review that Notice before submitting personal data.
16. Electronic communications and approvals
You agree that communications may occur electronically, including by website form, email, PDF and electronic-signature tools. Electronic records and approvals may be used as evidence where they identify the relevant person and demonstrate an intention to approve or accept the relevant document.
Submitting a contact form or requesting a quotation does not by itself create a service contract. A contract arises only where the relevant communication or document clearly states that it is intended to be binding and is accepted by authorised parties. Each party should retain copies of final documents, approvals and signature records.
17. General terms
If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms may be updated by posting a revised version on the website; continued use after an update constitutes acceptance of the revised Terms to the extent permitted by law.
18. Governing law and jurisdiction
These Terms are governed by the laws of Thailand. Subject to any mandatory rights or procedures under applicable law, disputes relating solely to website use will be submitted to the competent courts of Thailand.
19. Contact
WhiteNova Logistics
Email: contact@whitenovalogistics.com
Phone: +66 64-158-6281
Location: Nonthaburi, Thailand